Business Process Outsourcing (BPO)

The benefits are measurable with Aspire’s Business Process Outsourcing Solution

Replace your fragmented and costly operations with a continuous service that provides controls, monitoring, and real-time visibility to all aspects of managing a plan throughout the retirement plan lifecycle. The result is improved governance at a fraction of the cost. By implementing an Aspire BPO solution, you can grow your business, alleviate risk and reduce expenses by 25% – 35%—allowing you to stay in control.

The Aspire Business Process Outsourcing (BPO) solution delivers retirement management administration services for all plan types: 401(k), 403(b), 457, IRA, Defined Benefit and Non-Qualified] from micro to large plans, independent of average account balance or plan size, providing one primary contact to manage all involved parties—making your job easier.

BPO is a strategic tool designed for business growth. You can integrate tools, analytics, best practices and experience to provide more insight into your business. BPO makes it easier for companies to automate, standardize and improve business processes for scale, cost savings and competitive advantage.

Private-Label Branding program

Full-service BPO customized branding solutions seamlessly integrate Aspire’s smart retirement solutions under your corporate identity. Aspire offers several private-label brand packages to fit any scale of branding in digital and print formats. The digital branding can be applied to augment your existing website or expand to deliver a retirement services messaging and tools presence, login access to the recordkeeping system and any other landing pages to assist with sales enablement. Other branding assets include recordkeeping system, plan establishment guides, plan forms and other marketing materials. For a nominal cost, private-label branding allows our customers to drive competitive advantage and grow business through value-added services. The Private-Label Branding program can be developed at an advisor, TPA or plan sponsor level. 

Call Center

Our professionally trained Client Services Call Center representatives are available Monday – Friday, 8 a.m. – 8 p.m. ET on all days the New York Stock Exchange is open to answer any questions. It is our promise that you and your employees will receive accurate, timely and efficient services. We are committed to delivering the industry’s highest-quality service levels. All calls are answered in the name of the client branding.

Proprietary technology

InvestLinkSM is Aspire’s open-investment platform for recordkeeping and plan processing, linking all retirement stakeholders, supporting all retirement plan types and providing one-view access across a single platform for plan management. Aspire’s BPO solution is driven by InvestLink to assist our partners with retirement management administration through real-time, on-demand technology-enabled solutions.

Contact Steven Shackelford at or call 317.294.0358 to get a BPO solution implemented. 

Steven D. Shackelford

SVP, Strategic Sales

“We make it easier to automate, standardize and improve business processes for scale, cost savings and competitive advantage.”

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